Most of our orders are sent by Royal Mail first class post within a day of receiving your order. We use a bulk mailing system that isn’t tracked but is usually very reliable. Most of our customers are pleased by how quickly they receive their order but if yours takes longer than you think it should please allow at least 5 working days following placing your order before chasing it up. Some large things like door draught excluders are too big to fit in the Royal Mail standard parcel dimensions so we usually use MyHermes for these, who take 3 – 4 days to deliver. We use MyHermes as little as possible though to be honest. Super-size sheep and large and valuable orders are sent by DPD tracked service.